We are continuing our recognition of the local 911 dispatchers during National Public Service Telecommunicators Week.
Caldwell County Dispatch Director Shirley Gray shares more about the service they provide and stresses that to become a dispatcher, you have to complete and pass an intense training course.
click to download audioGray noted they dispatch for all agencies in Caldwell County. They also communicate and have access to adjoining dispatch centers, plus regional, state, and national information, and relay that information to the local first responders.
click to download audioStevie Newby has been a local dispatcher for nearly 10 years.
click to download audioNewby shared about the first difficult 911 call she received.
click to download audioNewby recalled a recent dispatch experience where her knowledge of the local roads assisted law enforcement in accomplishing their job. This is another part of the daily task for local dispatchers.
click to download audioGray realizes that when a person makes a 911 call, they are under stress and excited, but would like everyone to know a couple of things the dispatchers need to know at the first of the call.
click to download audioGray explained their job is to protect and serve the community and first responders, and pledges they will do their very best to provide that service.
click to download audioThe Dispatch Center currently has 7 full-time and 2 part-time employees, and Gray hopes to have a full staff soon by adding another full-time dispatcher.
